Front Office Manager

General Information

Job Title: Front Office Manager

Department: Front Office

Location: Arlington

Reports to: COO

Supervises: Admissions Staff

Job Summary: Supervises and participates in all aspects of the Front Office Department, working with employees to ensure a smooth and efficient flow of patients at TMI Sports Medicine & Orthopedic Surgery. To provide direction and knowledge in all aspects of team functions.

Principal Duties and Responsibilities

  • Greets each person as they enter the building setting the standard of Patient Care Excellence.
  • Provides an excellent first impression of our practice by providing professional, courteous, and efficient customer service.
  • Oversees Front Desk team members - Checks in patients, copies identification and insurance, collects co-payments and balances from patients and reconciles daily case report.
  • Oversees clerical duties including Front Office Department schedules, any daily/weekly statistical reporting, monitoring office supplies, and organized appearance of admissions area to include lobby.
  • Oversees front desk telephone system including receiving incoming calls, taking messages, identify nature of business and call.
  • Manages or expedites patient complaints and concerns promptly.
  • Assists with hiring, orientation, and training of front desk staff.
  • Evaluates employee job performance, holds team accountable to expectations, and counsels/disciplines as necessary.
  • Conducts team meetings or huddles.
  • Actively interacts with other department leaders ensuring an efficient workflow through the office.
  • Ensures accurate documentation of each patient encounter in the electronic medical record.
  • Reviews accounts of scheduled patients for balances and expired referrals and seeks resolution.
  • Assists with revision and implementation of policies and procedures for front desk operations.
  • Monthly reporting activities as required.
  • Other duties as assigned by management.

Job Qualifications

Education

  • High School diploma or equivalent

Specific Job Experience

  • Minimum 3-5 years of medical office experience
  • Minimum 2 year of lead or supervisory experience preferred

Knowledge, Skills and Abilities

  • Excellent Customer Service Skills
  • Excellent communication and people skills
  • Excellent telephone skills
  • Good computer skills
  • Ability to maintain the confidentiality and security of sensitive, privileged communications and work product.
  • Ability to utilize Electronic Heath Care Record system for documentation to patients’ account/record

TMI is an equal-opportunity employer

CONTACT

Please send CV and References to: [javascript protected email address]