Telephone Receptionist

Job Title: Telephone Receptionist

Department: Telephone Reception

Reports To: COO

Location: Arlington

Employee Type: Full-Time

Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.

Essential Functions:

  • Schedules patient appointments, determining between urgent and non-urgent injuries.
  • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
  • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Other duties may be assigned.
  • Extreme attention to detail regarding information and data entry.


  • High school diploma or general education degree (GED). One year related experience and/or training; or equivalent combination of education and experience.
  • Ability to multitask and maintain professional telephone etiquette.
  • Computer Database software and Internet software.
  • Problem solving skills in standardized situations.
  • Ability to work accurately and efficiently.
  • Excellent verbal and written communication skills.
  • Knowledge of medical terminology helpful.
  • Prior customer service representative experience required.
  • Knowledge of 3rd party insurance and medical office experience helpful.
  • Prior experience in an orthopedic setting helpful.

Our employees strive to provide a quality patient-centered experience to our patients and their families. TMI offers a great benefits package to include Health/Dental/Vision, paid vacation, and holiday, and a 401(k) retirement plan after 1 year of service.

TMI is an equal-opportunity employer.